Marina Medical is committed above all else to providing quality service to its clients. Marina’s success in acquiring and retaining clients is largely due to the personal service we provide for our doctors. Each group’s Client Manager is personally and readily accessible to his/her clients to answer any questions that arise regarding the billing and collection process.

Marina does not use a third party or off-shore 'call center' because such call centers can't offer the level of knowledge and service we require.  As a Marina client, your patients' calls are always received by knowledgeable Marina employees working in our home office who are well trained and specifically assigned patient support specialists.  These dedicated team members are able to provide outstanding service to your patients, which reflects well on you and us!  Using sophisticated telephone software, Marina closely monitors patients' calls to ensure that the highest levels of service are maintained. 

In fact, our employees add significantly to the value our doctors enjoy as Marina clients. Read more about Marina’s dedication to Value »

Marina also provides secure, on-line access to clients’ monthly reports. Once your group has moved to Marina, your billing and payment summaries will be available to check when it fits into your schedule. With convenient access to billing information, our doctors have more time to spend providing quality health care to their patients, and need less time dedicated to billing concerns.

Coding
Marina is well-recognized for its outstanding Coding Dept. Every Marina coder is a member of the American Academy of Professional Coders. Regardless of their background when they come to Marina, each has to complete Marina’s rigorous coding training program. Quality control is assured by audits of coded charts, ongoing training and case study discussions, departmental meetings, and attendance at industry conferences.